Privacy & Cookies Policy
Learn how Q-Pass collects, uses and protects your personal data and manages cookies.
Last updated: 14 September 2026
Last reviewed on 14 September 2026.
Q-Pass respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store and protect your information when you visit www.q-pass.gr, contact us or interact with our website.
This Policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek data protection legislation.
1. Who We Are
For the purposes of applicable data protection legislation, the data controller is:
Q Digital Services IKETrading name: Q-PassRegistered address: Nea Eisodos – Akovitika, 24100 Kalamata, GreeceEmail: info@q-pass.grTelephone: +30 210 7103987VAT number: 800666870In this Policy, “Q-Pass,” “we,” “us” and “our” refer to the company identified above.
Back to top2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following information:
- Identification and contact details, such as your name, company name, email address and telephone number
- Professional information, such as your role, business type and the services in which you are interested
- Information submitted through our contact, enquiry or demo-request forms
- Communications exchanged with Q-Pass
- Technical information, such as your IP address, browser type, device type, operating system and website usage data
- Cookie identifiers and preferences
- Marketing preferences, where applicable
Please do not provide sensitive personal data through the website’s contact forms unless specifically requested and necessary.
Back to top3. How We Collect Your Data
We may collect personal data:
- Directly from you when you complete a form, request a demo, contact us or subscribe to communications
- Automatically when you browse the website, through cookies and similar technologies
- From third-party services or business partners, where permitted by law
4. How and Why We Use Your Data
We may process your personal data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Responding to enquiries and contacting you about a requested demo | Taking steps at your request before entering into a contract |
| Providing information about Q-Pass and its services | Your request or our legitimate business interests |
| Managing an existing or prospective business relationship | Performance of a contract or our legitimate interests |
| Operating, securing and improving the website | Our legitimate interests |
| Measuring website performance and understanding how visitors use it | Your consent, where required |
| Sending newsletters or promotional communications | Your consent or another lawful basis permitted by applicable legislation |
| Meeting legal, regulatory and accounting obligations | Compliance with a legal obligation |
| Protecting our rights and preventing misuse or fraud | Our legitimate interests or compliance with legal obligations |
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Back to top5. Who May Receive Your Data
We do not sell or rent your personal data.
We may share limited personal data with trusted service providers that support our operations, including:
- Website hosting and technical-support providers
- Cloud-storage and IT service providers
- Analytics and cookie-management providers
- Marketing and communication service providers
- Professional advisers, such as lawyers or accountants
- Public authorities, courts or regulatory bodies where disclosure is legally required
These providers may process personal data only for the agreed purposes and under appropriate confidentiality and data-protection obligations.
Back to top6. International Data Transfers
Some service providers may process personal data outside the European Economic Area.
Where such transfers take place, we apply appropriate safeguards required by applicable data protection legislation, such as an adequacy decision issued by the European Commission or approved Standard Contractual Clauses.
Back to top7. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including compliance with legal, accounting and regulatory obligations.
Retention periods may vary depending on:
- The nature of the information
- The purpose of the processing
- The duration of our relationship with you
- Applicable legal requirements
- The need to establish, exercise or defend legal claims
When personal data is no longer required, it is securely deleted or anonymised.
Back to top8. Your Data Protection Rights
Subject to the conditions established by applicable legislation, you may have the right to:
- Request access to your personal data
- Request the correction of inaccurate or incomplete data
- Request the deletion of your personal data
- Request the restriction of processing
- Object to processing based on legitimate interests
- Receive certain data in a structured, commonly used and machine-readable format
- Withdraw your consent at any time
- Object to direct-marketing communications
- Lodge a complaint with a competent supervisory authority
To exercise your rights, contact us at info@q-pass.gr. We may request reasonable information to verify your identity before responding.
You may also submit a complaint to the Hellenic Data Protection Authority through its official website at www.dpa.gr.
Back to top9. Marketing Communications
Where permitted by law, we may send you information about Q-Pass services, developments and business opportunities.
You may unsubscribe at any time by:
- Selecting the “unsubscribe” link included in our emails
- Contacting us at info@q-pass.gr
Unsubscribing from marketing messages will not prevent us from sending necessary service-related or administrative communications.
Back to top10. Data Security
We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure. Users should therefore take reasonable precautions when sharing information online.
Back to top13. Third-Party Websites
The Q-Pass website may contain links to third-party websites or services. Q-Pass does not control their privacy practices and is not responsible for how they process personal data.
We encourage users to review the privacy policy of each third-party website they visit.
Back to top14. Children’s Privacy
The Q-Pass website and business services are not directed at children. We do not knowingly collect personal data from children through this website.
If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
Back to top15. Changes to This Policy
We may update this Privacy & Cookies Policy when our services, website technologies or legal obligations change.
The current version will always be available on this page, together with its latest revision date.
Back to top16. Contact Us
For questions about this Policy or the processing of your personal data, contact:
Q Digital Services IKETrading name: Q-PassEmail: info@q-pass.grTelephone: +30 210 7103987Address: Nea Eisodos – Akovitika, 24100 Kalamata, GreeceBack to top